- Warranty Support
Warranty Support
Protect your biometric security investment with our comprehensive warranty
programs designed to ensure maximum uptime and performance.
programs designed to ensure maximum uptime and performance.
What's Support Coverage
Comprehensive coverage for all aspects of your biometric security system.
Covered Defects
We provide full support for any hardware issues caused by manufacturing defects under our standard warranty.
Parts Replacement
Any defective or damaged components identified under warranty will be replaced at no additional cost.
Tech Support
Our expert support team is available to assist you with setup, troubleshooting, and device-related queries.
Firmware Updates
Stay up to date with the latest features, improvements, and security patches through our ongoing software updates.
Get Support When You Need It
Multiple ways to reach our expert support team for assistance.
Phone Support
Direct access to our technical support team
- Mon-Fri 9AM-6PM PST
Email Support
Detailed technical assistance via email
- 24/7 response within 4 hours
Knowledge Base
Comprehensive self-service resources
- 24/7 online access
Warranty Claim Process
Simple and straightforward process to get your equipment repaired or replaced.
Report Issue
Contact our support team via phone, email, or support portal
Diagnosis
Our technicians will diagnose the issue and verify warranty coverage
Resolution
Receive repair, replacement, or on-site service based on your plan
Follow-up
Quality assurance check to ensure complete satisfaction
